Delivery

Delivery Times:

Large items may take up to 6 weeks to deliver at the moment (normally we're quicker but we're moving to much larger premises soon and not sure how disruptive this will be!)

Delivery Costs:

We try to keep our delivery structure simple:

Small items (i.e. wall shelves) = £3
Medium items (i.e. low stools, high stools) = £10
Large items (i.e. desks, tables, benches) = £39

The prices above apply whether you are buying one item or several.

Examples:

You buy 3x wall shelves. Delivery cost = £3

You buy 3x wall shelves & 2x bar stools. Delivery cost = £10

You buy 3x wall shelves, 2x bar stools and 2x tables. Delivery cost = £39

Prices above only apply to mainland UK, not remote locations. We reserve the right to charge more if you live in a remote location e.g. Highlands or Islands; we will notify you in advance and give you option to cancel order.

Delivery Process:

Smaller items (wall shelves):

We dispatch these within one week, so they'll be delivered within two weeks
Delivered using a standard courier, e.g. Parcelforce or DPD
Can deliver to the UK and Europe
If you are not at home when they call they will leave a note telling you how to receive the parcel, e.g. if you can pick it up from a neighbour or re-schedule delivery

Larger items (desks, tables, benches, side tables, etc.):

Made within ten days, then passed to our courier for delivery
Usually delivered within four weeks of ordering (unless you refuse / reschedule initial delivery window provided by courier)
They’ll contact you to arrange a suitable 3-hour window for delivery, and on the day of delivery will give you a courtesy call about 30 minutes before they arrive
They’ll deliver your items to a downstairs location – they will not lift items up stairs
If delivery is to a location where parking/stopping is restricted, illegal, or difficult please make the necessary arrangements and inform the courier company when they get in touch with you
Make sure you've confirmed that you can get the furniture into your home prior to ordering... measure doorways, consider awkward corners, radiators etc.. especially if you're ordering a large item like a dining table!

The above timings are estimates, and vary based on demand.

Returns / Exchanges

If you have a change of heart you can cancel your order before it is collected from our workshop by our courier and you will be given a full refund. Please note that this is not applicable to custom orders (e.g. shelves, or furniture which you have asked us to make in a non-standard size or finish).

We accept returns on our standard (i.e. not including custom length shelves, or custom sized furniture) items - we will refund the price you paid minus the delivery charge. You will receive your refund when we receive the goods from the courier - this can be up to a 10 days after the courier collects the goods from your address.

See our full Terms and Conditions for more details