Delivery


Delivery Costs:

We try to keep our delivery structure simple:

Small items (i.e. wall shelves) = £3
Medium items (i.e. low stools, high stools) = £10
Large items (i.e. desks, tables, benches) = £39

The prices above apply whether you are buying one item or several.

Examples:

You buy 3x wall shelves. Delivery cost = £3

You buy 3x wall shelves & 2x bar stools. Delivery cost = £10

You buy 3x wall shelves, 2x bar stools and 2x tables. Delivery cost = £39

Prices above only apply to mainland UK, not remote locations. We reserve the right to charge more if you live in a remote location e.g. Highlands or Islands; we will notify you in advance and give you option to cancel order.

 

Delivery Process:


Smaller items (wall shelves):

  • We dispatch these within one week, so they'll be delivered within two weeks
  • Delivered using a standard courier, e.g. Parcelforce or DPD
  • Can deliver to the UK and Europe
  • If you are not at home when they call they will leave a note telling you how to receive the parcel, e.g. if you can pick it up from a neighbour or re-schedule delivery

 

Larger items (desks, tables, benches, side tables, etc.):
  • Made within ten days, then passed to our courier for delivery
  • Usually delivered within four weeks of ordering (unless you refuse / reschedule initial delivery window provided by courier)
  • They’ll contact you to arrange a suitable 3-hour window for delivery, and on the day of delivery will give you a courtesy call about 30 minutes before they arrive
  • They’ll deliver your items to a downstairs location – they will not lift items up stairs
  • If delivery is to a location where parking/stopping is restricted, illegal, or difficult please make the necessary arrangements and inform the courier company when they get in touch with you
  • Make sure you've confirmed that you can get the furniture into your home prior to ordering... measure doorways, consider awkward corners, radiators etc.. especially if you're ordering a large item like a dining table!

The above timings are estimates, and vary based on demand.

Contact us if you require a more accurate estimate of delivery time.

Returns / Exchanges

If you have a change of heart you can cancel your order before it is collected from our workshop by our courier and you will be given a full refund. Please note that this is not applicable to custom orders (e.g. shelves, or furniture which you have asked us to make in a non-standard size or finish).

We accept returns on our standard (i.e. not including custom length shelves, or custom sized furniture) items - we will refund the price you paid minus the delivery charge. You will receive your refund when we receive the goods from the courier - this can be up to a 10 days after the courier collects the goods from your address.

See our full Terms and Conditions for more details