Frequently Asked Questions


Questions about delivery:

 How long will it take to get my order?

98% of the time your items will be ready within 10 days of your placing an order. We then pass your order to our delivery partners, and they'll deliver within a couple of week - so it could take up to 28 days to deliver (though it's almost always within 21 days). See here for more details

If you want a more accurate estimate please contact us.

 

Can I get my order sooner than usual?

Yes. If you need your items sooner than the time frame stated we can offer alternative delivery options. We can often get items delivered within a week to ten days of ordering. Contact us with your requirements.

 

I'm moving house / redecorating / on holiday until... can you delay delivery until I'm ready?

Yes. We'll make your order as usual, and our courier can keep it in their warehouse until you're ready to receive it. We recommend you order sooner rather than later, just so that it maximises the chance of arranging a suitable delivery window so you can get your items as soon as you're ready.

 

Questions about our products:

Do you do bespoke or custom furniture?

Yes. See here.

 

Can you make the wood or metal different colours?

Yes. We offer a number of different wood shades, and can make the steel almost any colour. Contact us for more details.

 

Can cold/hot drinks be placed on the top without coasters?

Yes - there are two finishes on the wood - an undercoat of varnish (which provides the most protection from stains / spills / damage) and a final coat of wax (which provides the sheen, and some additional 'sacrificial' protection). You can use drinks etc. without coasters, but hot drinks might reduce the longevity of the wax finish (e.g. it might lose a bit of its original lustre after six months rather than a year or so) the wax can be very easily reapplied, however, and will restore it to its original appearance. The final coat of wax is a recent addition - we used to only apply the varnish, and it was very well received, so even if the wax wears off they look good.

 

How smooth are the wooden tops?

The tops are almost completely smooth - the joints between the planks are seamless. If you run your hand along the wooden top the majority will be very smooth, with some areas perhaps having a very slight texture due to the grain of the wood.

 

Your items are made of steel - will they rust in my house?

The metal is coated with a lacquer which will prevent rusting, provided you don't use them outside or in e.g. a steamy shower room.

 

Will my floor get marked by the metal?

There are low-profile plastic inserts on the feet which prevent the steel from being directly in contact with the floor.

 

Do you use reclaimed wood?

Absolutely not. We don’t use old scaffolding boards or barn wood or pallet planks or anything like that.

First – reclaimed wood has usually never been dried properly. It’s spent its working life absorbing moisture from outdoors where it’s been used and then when you take it indoors it’ll dry out which causes it to shrink, crack, and warp. (All of our wood has been kiln dried – it’s been put in big ovens for weeks to dry it out to specific moisture contents which match with that in a standard home).

 Second – we think reclaimed wood is a health hazard, and simply wouldn’t want it in our homes. As well as absorbing moisture, wood absorbs whatever else it’s been exposed to. It may sound romantic (‘railway carriage wood’ or ‘barn wood’) but it’s pretty industrial stuff. That railway carriage wood will have absorbed lots of fumes, and who knows what’s been stored in that barn. When it comes into your home it’ll gradually re-emit whatever it’s absorbed, potentially fouling the air of your home with who knows what.

We think clean air is important. Our products have no added formaldehyde (unlike MDF or veneered wood products), and the wood finishes are non-toxic for humans, animals, or plants.